Make sure that the image you are printing has sufficient resolution. If the ink tubes are bundled incorrectly but do not appear to be kinked , skip to Service the printer in this document. If the cartridges are compatible , continue to the next step. If the printer network connection drops or you get a new router, use the Wireless Setup Wizard to reconnect it. Make sure that you shake the other printhead back and forth six times before installing it. If a Let’s identify your product to get started page displays, click Printer , type your printer model number, and then click Submit.

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Recheck the first steps in this document.

Which OfficeJet A A printer firmware version to use? – HP Support Community –

If the ink tubes are bundled correctly and are not kinkedcontinue to the next step. Example of a Print Quality Diagnostics page. If you are dissatisfied with the quality of your printouts, increase the print quality.

If these steps resolved the issueyou do not need to continue troubleshooting.

Loading Paper and Envelopes for the HP Officejet Pro 8500A (A910) e-All-in-One Printer Series

Operating System – Windows 7, Windows 8, Windows 8. If unused, plain white paper was loaded, and an alignment page printedcheck the alignment page. Inappropriate paper usually causes vertical streaks in printouts or if the problem occurs on a copy, dirty scanner glass usually causes the issue.


Many non-HP media could be incompatible with HP inks and printing systems.

Leaving photo paper in the tray might cause decreased print quality. Please try again shortly.

HP Officejet Pro 8500A e-All-in-One Printer series – A910

Do one of the following steps, depending on if the printer is listed or not. If there are still dark lines or white gaps in the gray blocks in Test Pattern a190, skip to the solution at the end of this document to service the printer.

It matches the product: This product was sold by a third party. Drivers may be in development so please check back at a later date or visit the product homepage.

HP Officejet Pro A series A drivers – Download

When the printer has been serviced, continue troubleshooting with the next step in this document. Usually, the smoother side is the “print side,” and sometimes the non-print side has a logo of the paper manufacturer on it. If the ink tubes are bundled incorrectly but do not appear to be kinkedskip to Service the printer in this document. If the product does not turn on by itself, press the Power button to turn it on. Load paper in optional Tray 2 If your model includes Tray 2, which is an optional accessory, follow these steps to load paper.

Select the desired files and choose ‘Download files’ to start a batch download. Javascript is disabled in this browser.

Select Align Printerand then press OK. Wait while the printer aligns the printheads and prints an alignment page, and then touch OK.


If you do not use genuine HP cartridges, the steps in this document might not resolve 850 issue. Gather the following items:.

If the carriage does not move to the left automatically, turn the printer off and back on and then try holding down the OK button again. If no paper was loaded, or 800 paper was previously printed on or colored, or if no alignment page printedfollow these steps to retry the alignment.

Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay.

On the product touch screen, touch the Right Arrow to a9110 the second navigation screen. Load the paper print side down in the input tray. Warranty removed from product: You do not need to continue troubleshooting. Check the paper Use the following guidelines to make sure that the paper you are using is appropriate for the print job.

Reinstall the cartridges Hold the cartridge by its sides with the nozzle towards the product, and then insert the cartridge q910 its color-coded slot. Select from the products you own.